Shipping policy

PassionSim Shipping Policy

1. Shipping Zones

We offer shipping across Canada and the United States. Whether you live in a major city or a remote area, we ensure your products are delivered right to your doorstep.

2. Free Shipping

We provide free shipping on all orders over $200 CAD. This offer applies to all shipments within Canada and the United States.

3. Delivery Times

Delivery times vary depending on your location. In general, you can expect your order to arrive within 2 to 7 business days after it has been shipped.

  • Orders shipped within Canada typically arrive within 2 to 7 business days, depending on your region.

  • Orders shipped to the United States may take slightly longer due to customs procedures, but we strive to ensure fast delivery.

4. Signature Upon Delivery

For security purposes and to ensure your products arrive safely, a signature may be required upon delivery. Please ensure someone is available to sign for the package.

5. Customs and Taxes for U.S. Orders

Customs fees and taxes for orders shipped to the United States are not covered by PassionSim.

6. Split Shipments

For orders containing large or bulky items, we reserve the right to ship products in multiple packages. This may be necessary to ensure safe and timely delivery. You will be informed if your order is shipped in multiple parts, and you will receive a tracking number for each shipment.

7. Order Modification

Once your order has been placed and confirmed, we cannot guarantee that modifications or cancellations can be made. While we will do our best to accommodate changes before shipping, we cannot ensure changes after the order has been processed. Please carefully review your order details before finalizing your purchase.

8. Order Tracking

As soon as your order is shipped, you will receive a tracking number by email so you can follow your package in real time and check the estimated delivery date.

9. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. PassionSim cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.

10. Returns and Delivery Issues

If you encounter a delivery issue (e.g., damaged package, missing order, or shipping error), please contact us immediately at [contact email]. We will work with you to resolve the issue as quickly as possible.

Shipping Policy Summary

  • Free shipping on orders over $200 CAD (Canada & U.S.).

  • Delivery times: 2 to 7 business days.

  • Split shipments: possible for large orders.

  • Order changes: not possible once the order is confirmed.

  • Order tracking: tracking number provided after shipment.

Contact Us

If you have any questions about shipping or need assistance, feel free to reach out:

Email: contact@passionsim.com